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Posted: Sunday, October 29, 2017 12:12 AM


Company Name: TRAKAmerica

Job Description
Work for a company that values its employees’ work-life balance, offers great benefits and is committed to the success of its clients!

TRAKAmerica is a national outsourcing provider managing over $13 billion in assets for its clients. We currently have an immediate opening for a Director of Compliance & QA that will join our existing team which oversees a rigorous supplier oversight program. This position will fill a role critical to maintaining our reputation as a strategic leader in compliance and oversight, and will be located in Richmond, Virginia. This position is classified as exempt under the FLSA and will not earn over-time for any hours worked in excess of 40 hours in a given work week.

We are seeking a person who possesses a sound knowledge of the techniques of audit in a high-paced environment. The Director role is responsible for handling client deliverables, compliance issues, and oversees the quality monitoring program and non-regulator complaint reporting.

Essential Functions & Responsibilities:
✔ Key contact and reference point for clients as it relates to compliance and client audits
✔ Ensure TRAK and its suppliers are in compliance with established policies
✔ Collaborates with other departments to communicate compliance issues to appropriate existing channels for investigation and resolution
✔ Respond to alleged non-compliance of policies and procedures by evaluating client audit observations
✔ Report compliance issues and client audit observations to upper management
✔ Devise new processes and /or refining of existing ones to ensure compliance with established requirements
✔ Oversee supplier quality programs to ensure compliance in accordance with established requirements
✔ Oversee processing of non-regulatory complaints to ensure compliance with established requirements
✔ Collect and analyze data to detect deficient controls, duplicated effort, or non-compliance with laws, regulations and management policies;
✔ Report to upper management audit results and recommend changes in operations and financial activities;
✔ Prepare detailed reports on audit findings;
✔ Maintain detailed and concise records of requests to network partners to ensure receipt of what is needed to complete the audit;
✔ Review documentation returned from network partners to ensure that correct information has been provided; and
✔ Complete proper follow-up with network partners who are non-responsive or provide inadequate/incomplete or incorrect documentation

Job Competencies:
✔ Ability to manage multiple projects, priorities, deadlines and budgets
✔ Listens actively – able to absorb, understand, and consider ideas and points of view from other team members
✔ Functions as an active team participant - willing to take the initiative and will take a “can-do” approach
✔ Analytical and critical thinking skills to make determination of account activities
✔ Is detailed-oriented with an aptitude for financial documents and spreadsheets
✔ Possesses the ability to uphold compliance guidelines and report unbiased facts of network partner compliance
✔ Demonstrates integrated problem-solving and resolution
✔ Organizes and manages priorities
✔ Excellent communication and interpersonal skills
✔ Is a problem-solver and can be flexible while demanding high levels of performance
✔ Advanced knowledge of Microsoft Excel and PowerPoint
✔ Possesses foundational understanding of business process management

Job Requirements


✔ BS/BA accounting, finance or related field
✔ 3 – 5 years audit experience and/or training a plus; or equivalent combination of education and experience
✔ Two+ years supervisory experience

Other Preferred Skills/Abilities/Experience:
✔ Collections or recoveries experience
✔ Knowledge of debt collection laws and/or experience in debt collection industry

TRAKAmerica is an Equal Opportunity Employer. Our company offers a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including but not limited to criminal background check, credit check, and drug testing (to the extent permitted and in accordance with applicable law).

Contact Person:
Cheryl Pearson
Email Address:

• Location: Richmond

• Post ID: 29341862 virginia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017